Privacy Policy

Bulugo Ltd ("Bulugo", "we", "us", or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect personal data when you use our website, platform, APIs, and chat-based services.

Bulugo Ltd is registered in England & Wales. For the purposes of applicable data protection legislation (including the UK GDPR and the Data Protection Act 2018), the data controller is Bulugo Ltd.

1. Information We Collect

We may collect and process the following data about you:

• Account information: name, email address, company name, job title, phone number
• Chat data: messages sent via WhatsApp, Telegram, or other integrated messaging platforms in connection with our services
• Transaction data: quote requests, supplier interactions, procurement history
• Technical data: IP address, browser type, operating system, device identifiers, pages visited, referral source
• Usage data: how you use our platform, features accessed, API calls made
• Payment data: billing details processed securely via Stripe (we do not store full card numbers)

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide and maintain our maritime fuel procurement services
• To match buyers with appropriate suppliers and facilitate quote requests
• To process payments and manage your subscription
• To send you market intelligence, pricing data, and service updates
• To improve our platform, algorithms, and AI-powered matching
• To comply with legal obligations and enforce our terms of service
• To communicate with you about your account and respond to enquiries

3. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Typical retention periods:

• Account data: retained for the duration of your account plus 2 years after closure
• Transaction data: retained for 7 years for accounting and legal purposes
• Chat data: retained for 2 years to support service delivery and dispute resolution
• Technical/usage data: retained for 12 months

4. Disclosure of Your Information

We may share your personal data with:

• Suppliers and buyers: when you request a quote or connection, relevant details are shared with the other party
• Service providers: trusted third parties who assist in operating our platform (e.g., Stripe for payments, Google Analytics)
• Legal requirements: when required by law, regulation, or legal process
• Business transfers: in connection with a merger, acquisition, or sale of assets

We do not sell your personal data to third parties.

5. Where We Store Your Data

Your data may be stored and processed in the United Kingdom, the EEA, and the United States. Where data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or adequacy decisions.

6. Your Rights

Under applicable data protection law, you have the right to:

• Access your personal data and receive a copy
• Rectify inaccurate or incomplete data
• Erase your data ("right to be forgotten") in certain circumstances
• Restrict processing of your data
• Object to processing based on legitimate interests or for direct marketing
• Data portability: receive your data in a structured, commonly used format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

7. Cookies

Our website uses cookies and similar technologies. For full details, please see our Cookie Policy.

8. Contact

If you have any questions about this privacy policy, please contact us:

• Email: [email protected]
• Company: Bulugo Ltd, London, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).